Terms and Conditions for Snow Fall Service
1. Service Description
GLOV Solutions (R.C.S. Lyon 938 233 376), hereinafter referred to as “Snow Fall”, offers hosting, management, and maintenance services for non-custodial masternodes, smartnodes, and validators.
This solution guarantees clients exclusive ownership of their private keys and access to their crypto assets.
The initial configuration is carried out through collaboration between Snow Fall experts and the client to ensure optimal and secure implementation.
Article 2: Definitions
To facilitate understanding of these General Terms of Service (GTS), the following technical terms are defined as:
Wallet (Crypto Wallet): Device or software for storing, sending, and receiving cryptocurrencies. The main types are:
- Hardware Wallet: Secure physical device (such as Ledger or Trezor) allowing offline storage of cryptocurrencies.
- Software Wallet: Application or program installed on a computer or smartphone (such as Metamask) to manage cryptocurrencies.
- Web Wallet: Online interface (such as MyEtherWallet) allowing management of cryptocurrencies via a web browser.
Non-custodial (wallet): A type of wallet where the user retains full control of their private keys and thus their cryptocurrencies, unlike custodial wallets where a third party holds the keys.
Seed (phrase): Series of words generated by an electronic wallet allowing recovery of access to cryptocurrencies in case of loss or damage to the wallet. This phrase must be kept secure as it provides complete access to funds.
Masternodes, Nodes: Servers within a blockchain performing specific functions. Setting up a masternode typically requires staking (locking) a certain amount of cryptocurrency and generates rewards.
Slashing: Penalty imposed on validators or nodes for inappropriate behavior or technical failure, which may result in partial or total loss of staked cryptocurrencies.
Article 3: Installation and Service Setup
Snow Fall’s service includes:
- Installation, configuration, and security of servers necessary for hosting nodes
- Setup and configuration of nodes according to the specifications of the relevant blockchain network
- Personalized assistance to the client for activating and configuring their node via their personal wallet
- Continuous monitoring and maintenance of infrastructures
Article 4: Client Dashboard
Snow Fall is developing a centralized client dashboard allowing:
- Real-time monitoring of subscribed services
- Management of orders and subscriptions
- Communication with customer service and technical team
The client will be informed of the dashboard’s availability and will receive secure login credentials as soon as it is in production.
Article 5: Duration and Termination
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5.1 Contract Duration
The contract is concluded for an initial minimum period of three (3) months from service activation. At the end of this period, it will be automatically renewed for successive three (3) month periods, unless terminated by either party.5.2 Termination Procedures
To terminate the contract, the client must notify their request by email to support@snow-fall.io at least thirty (30) days before the end of the current period. The request must include the identification information of the account concerned.5.3 Termination for Breach
In case of non-compliance by either party with its contractual obligations, the other party may terminate the contract fifteen (15) business days after sending a formal notice by email with acknowledgment of receipt that remains without effect.Termination may be immediate in the following cases considered serious breaches:- Use of services for illegal purposes
- Non-payment after two consecutive reminders
- Violation of security conditions
- Disclosure of confidential information
5.4 Consequences of Termination
Contract termination results in the cessation of all services. Snow Fall commits to deleting all client-specific data within 30 days of the effective termination date, except for data that must be retained for legal or accounting obligations.
Article 6: Service Availability and Continuity
6.1 Guaranteed Service Level (SLA)
Snow Fall commits to maintaining service availability of 99.5% on a monthly basis, excluding planned maintenance periods.
Snow Fall commits to maintaining service availability of 99.5% on a monthly basis, excluding planned maintenance periods.
6.2 Planned Maintenance
Planned maintenance operations will be notified to the client at least 48 hours in advance by email and/or via the dashboard. These periods are excluded from the SLA calculation.
Planned maintenance operations will be notified to the client at least 48 hours in advance by email and/or via the dashboard. These periods are excluded from the SLA calculation.
6.3 Incidents and Unplanned Interruptions
In case of an incident affecting service availability, Snow Fall commits to:
In case of an incident affecting service availability, Snow Fall commits to:
- Intervene within a maximum of 4 hours
- Inform the client of the nature of the problem and the estimated resolution time
- Implement all necessary means to restore the service as quickly as possible
6.4 Compensation for SLA Non-Compliance
If monthly availability falls below 99.5%, the client may receive compensation in the form of service credit according to the following scale:
If monthly availability falls below 99.5%, the client may receive compensation in the form of service credit according to the following scale:
- Between 99% and 99.5%: 10% credit of monthly fees
- Between 98% and 99%: 25% credit of monthly fees
- Below 98%: 50% credit of monthly fees
Compensation requests must be submitted within 7 days following the end of the month concerned.
Article 7: Responsibilities and Sanctions
7.1 Client Obligations
The client commits to:
The client commits to:
- Provide accurate and up-to-date information
- Use the services in accordance with these terms and applicable laws
- Secure their identifiers and private keys
- Promptly report any malfunction or unauthorized use of their account
7.2 Measures in Case of Breach
In case of non-compliance by the client with these terms, Snow Fall reserves the right to take the following measures, graduated according to the severity and recurrence of the breach:
In case of non-compliance by the client with these terms, Snow Fall reserves the right to take the following measures, graduated according to the severity and recurrence of the breach:
- Warning by email
- Temporary suspension of access to services
- Termination of the contract in accordance with article 5.3
- Reporting to competent authorities in case of illegal activity
7.3 Adversarial Procedure
Except in case of emergency or imminent risk to service security, Snow Fall will inform the client of observed breaches and allow them to present their observations before applying any sanction.
Except in case of emergency or imminent risk to service security, Snow Fall will inform the client of observed breaches and allow them to present their observations before applying any sanction.
Article 8: Claims and Customer Support
8.1 Claim Procedures
Any claim regarding service operation must be addressed in writing to contact@snow-fall.io within seven (7) calendar days from discovery of the issue.
Any claim regarding service operation must be addressed in writing to contact@snow-fall.io within seven (7) calendar days from discovery of the issue.
8.2 Claim Content
The claim must specify:
The claim must specify:
- Client’s contact information
- Exact nature of the problem encountered
- Date and time of occurrence
- Actions already taken to resolve the problem
- Any information facilitating diagnosis
8.3 Claim Processing
Snow Fall commits to:
Snow Fall commits to:
- Acknowledge receipt of any claim within 24 business hours
- Provide an initial response within a maximum of 5 business days
- Propose a solution or action plan within a maximum of 15 business days
8.4 Technical Support
Technical support is available to clients by email at contact@snow-fall.io from Monday to Friday, 9am to 6pm. For critical incidents, an emergency number is provided to clients upon service activation.
Technical support is available to clients by email at contact@snow-fall.io from Monday to Friday, 9am to 6pm. For critical incidents, an emergency number is provided to clients upon service activation.
Article 9: Personal Data
9.1 Data Collected
Snow Fall collects and processes the following personal data:
Snow Fall collects and processes the following personal data:
- Identification data: name, surname, email address, phone number
- Billing data: postal address, payment information
- Technical data: IP addresses, connection logs, information on services used
9.2 Processing Purposes
This data is processed for the following purposes:
This data is processed for the following purposes:
- Provision, management, and improvement of services (legal basis: contract execution)
- Billing and payment management (legal basis: contract execution)
- Communication related to services and offers (legal basis: legitimate interest or consent)
- Compliance with legal and regulatory obligations (legal basis: legal obligation)
9.3 Retention Period
Personal data is retained for the duration of the contractual relationship, then:
Personal data is retained for the duration of the contractual relationship, then:
- 3 years after the end of the contract for identification and communication data
- 10 years for billing data (legal accounting obligation)
9.4 Rights of Data Subjects
In accordance with the General Data Protection Regulation (GDPR), the client has the following rights:
In accordance with the General Data Protection Regulation (GDPR), the client has the following rights:
- Right of access and rectification
- Right to erasure (within the limits of legal retention obligations)
- Right to restriction of processing
- Right to object to processing
- Right to data portability
- Right to withdraw consent when processing is based on this legal basis
To exercise these rights, the client may contact the Data Protection Officer at dpo@snow-fall.io.
9.5 Data Transfers
Personal data is primarily processed within the European Union. In case of transfer to third countries, Snow Fall implements appropriate safeguards in accordance with the GDPR.
Personal data is primarily processed within the European Union. In case of transfer to third countries, Snow Fall implements appropriate safeguards in accordance with the GDPR.
9.6 Data Security
Snow Fall implements appropriate technical and organizational measures to ensure the security of personal data, particularly against unauthorized or unlawful processing and against accidental loss, destruction, or damage.
Snow Fall implements appropriate technical and organizational measures to ensure the security of personal data, particularly against unauthorized or unlawful processing and against accidental loss, destruction, or damage.
The client has the right to lodge a complaint with the National Commission for Information Technology and Civil Liberties (CNIL) if they believe that the processing of their personal data does not comply with regulations.