GLOV Solutions (R.C.S. Lyon 938 233 376), hereinafter referred to as “Snow Fall”, offers hosting, management, and maintenance services for non-custodial masternodes, smartnodes, and validators.

This solution guarantees clients exclusive ownership of their private keys and access to their crypto assets.

The initial configuration is carried out through collaboration between Snow Fall experts and the client to ensure optimal and secure implementation.

• Hardware Wallet: Secure physical device (such as Ledger or Trezor) allowing offline storage of cryptocurrencies.
• Software Wallet: Application or program installed on a computer or smartphone (such as Metamask) to manage cryptocurrencies.
• Web Wallet: Online interface (such as MyEtherWallet) allowing management of cryptocurrencies via a web browser.

• Installation, configuration, and security of servers necessary for hosting nodes
• Setup and configuration of nodes according to the specifications of the relevant blockchain network
• Personalized assistance to the client for activating and configuring their node via their personal wallet
• Continuous monitoring and maintenance of infrastructures

4.1. Access to the Dashboard
Snow Fall provides its clients with an online dashboard (hereinafter referred to as the “Dashboard”) enabling them to monitor subscribed services in real time, manage orders and subscriptions, and communicate with the customer support and technical teams.
Access to the Dashboard is strictly limited to clients holding a valid account with credentials provided by Snow Fall.

4.2. Features
The Dashboard offers the following features, among others:

• Real-time monitoring of subscribed services and their status (validity, renewal dates, possible alerts).

• Management of orders and subscriptions (modifications, renewals, cancellations).

• Viewing of invoices and payments related to the services.

• Secure communication with customer support and technical teams via an integrated messaging system.

4.3. Responsibilities and Security
The client agrees to use the Dashboard in compliance with these terms and not to disclose their login credentials to any third party. The client remains responsible for any actions performed under their credentials.
In case of compromise or suspected compromise of credentials, the client must immediately notify Snow Fall so that new credentials can be issued.

4.4. Data Protection (GDPR Compliance)
The Dashboard involves the processing of personal data necessary for the management of the services and client relations. Snow Fall acts as the data controller for these processing activities, in compliance with the EU General Data Protection Regulation (GDPR).
The client has the right to access, rectify, erase, or limit the processing of their personal data, as well as the right to object to processing and the right to data portability, in accordance with the GDPR.
For more information about how Snow Fall collects and processes personal data, clients are invited to consult the Privacy Policy.

4.5. Availability and Updates
Snow Fall endeavors to ensure the continuous availability of the Dashboard, except for scheduled maintenance periods or unavoidable technical disruptions.
Snow Fall reserves the right to make changes or improvements to the Dashboard at any time in order to maintain its proper functioning, security, and functional evolution.

• 5.1 Contract Duration
  The contract is concluded for an initial minimum period of three (3) months from service activation. At the end of this period, it will be automatically renewed for successive three (3) month periods, unless terminated by either party.
  5.2 Termination Procedures
  To terminate the contract, the client must notify their request by email to support@snow-fall.io at least thirty (30) days before the end of the current period. The request must include the identification information of the account concerned.
  5.3 Termination for Breach
  In case of non-compliance by either party with its contractual obligations, the other party may terminate the contract fifteen (15) business days after sending a formal notice by email with acknowledgment of receipt that remains without effect.
  Termination may be immediate in the following cases considered serious breaches:
  • Use of services for illegal purposes
  • Non-payment after two consecutive reminders
  • Violation of security conditions
  • Disclosure of confidential information
  5.4 Consequences of Termination
  Contract termination results in the cessation of all services. Snow Fall commits to deleting all client-specific data within 30 days of the effective termination date, except for data that must be retained for legal or accounting obligations.

• Intervene within a maximum of 4 hours
• Inform the client of the nature of the problem and the estimated resolution time
• Implement all necessary means to restore the service as quickly as possible

• Between 99% and 99.5%: 10% credit of monthly fees
• Between 98% and 99%: 25% credit of monthly fees
• Below 98%: 50% credit of monthly fees

• Provide accurate and up-to-date information
• Use the services in accordance with these terms and applicable laws
• Secure their identifiers and private keys
• Promptly report any malfunction or unauthorized use of their account

• Warning by email
• Temporary suspension of access to services
• Termination of the contract in accordance with article 5.3
• Reporting to competent authorities in case of illegal activity

• Client’s contact information
• Exact nature of the problem encountered
• Date and time of occurrence
• Actions already taken to resolve the problem
• Any information facilitating diagnosis

• Acknowledge receipt of any claim within 24 business hours
• Provide an initial response within a maximum of 5 business days
• Propose a solution or action plan within a maximum of 15 business days

• Identification data: name, surname, email address, phone number
• Billing data: postal address, payment information
• Technical data: IP addresses, connection logs, information on services used

• Provision, management, and improvement of services (legal basis: contract execution)
• Billing and payment management (legal basis: contract execution)
• Communication related to services and offers (legal basis: legitimate interest or consent)
• Compliance with legal and regulatory obligations (legal basis: legal obligation)

• 3 years after the end of the contract for identification and communication data
• 10 years for billing data (legal accounting obligation)

• Right of access and rectification
• Right to erasure (within the limits of legal retention obligations)
• Right to restriction of processing
• Right to object to processing
• Right to data portability
• Right to withdraw consent when processing is based on this legal basis